Frequently Asked QuestionsAbout Your Heating & Cooling System

A “SEER2” rating, which stands for “Seasonal Energy Efficiency Ratio 2”, is a measurement of how efficiently an air conditioner or heat pump cools a home, essentially indicating how much cooling output is produced per unit of electricity used, with a higher SEER2 rating signifying greater energy efficiency; it’s the newer standard that replaced the original SEER rating and uses a more realistic testing procedure to reflect real-world conditions.
Each split system cooling unit has a nominal SEER2 rating. For a higher rating your HVAC contractor can provide advice about an upgrade. The SEER2 rating of a system is based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace, or air handler), play a vital role in the total rating.

Your heating and cooling systems work incredibly hard to perform their functions for your home everyday. The constant stopping, starting and continual operation can wear down any machine if the proper care and maintenance is delayed. However, by performing regular maintenance, you can maximize the lifecycle of your heating or cooling unit and guard against many common equipment failures. Preventive maintenance inspections performed on a regular basis can uncover leaks, rust, rot, soot, frayed wires and corroded electrical contacts. You should have maintenance completed on your system regularly to ensure maximum efficiency and prevent possible problems that may occur in the near future.

Heat pumps and air conditioners require a professional tune-up twice a year; in the spring and fall. Inspections on boiler and furnace systems should include ductwork, pipes, dampers, valves, the chimney, registers, radiators, pumps, blowers, fuel lines, oil tank and every part of the actual furnace and boiler. Meanwhile, heat pump and air conditioning unit inspections should also include inspections of the fan, compressor, indoor coils, outdoor coils, and refrigerant lines.

As your local Trane dealer, Cape Fear Air Conditioning, Heating, Electrical, and Plumbing Company, Inc. is your troubleshooting expert, and is glad to help you. In addition, Trane also provides a network of troubleshooting technicians at Trane Distribution centers across the country which Cape Fear Air Conditioning, Heating, Electrical, and Plumbing Company, Inc. will utilize to address your concern. Should we encounter a situation that requires additional factory help, we will contact our factory supported Service Manager(s) for assistance.

Since they are electronic, programmable thermostats are more accurate and efficient than thermostats that contain mercury. With programmable thermostats you can control the temperature in your home at different times of day without ever touching your thermostat. Because everything is automatic, you will never forget to change the setting on your own.

Standard filters work to keep your system and its ductwork clean, but they don’t really improve indoor air quality. To do that you need a media air cleaner. The media filter rests between the main return duct and the blower cabinet and will improve dust and particle removal up to seven times that of a standard filter. However, upgrading to a pleated media filter will remove everything from dust to airborne viruses from the filtered air. Always choose a filter that matches your blower’s capacity. For optimal efficiency and filtration, we recommend that you replace your disposable filters at least once a month. If you have washable filters, they should be cleaned once a month.

Filters for your Trane unit are made from higher-quality materials than those of the disposable filters found in retail stores. For that reason, replacement Trane filters can only be purchased through a Trane dealer. However, keep in mind that some Trane filters are reusable, and can be washed by hand in cold water.

As a Trane dealer, we are the best resource for identifying and supplying the correct, current parts for your system, as well as pricing and availability.
There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. Cape Fear Air Conditioning, Heating, Electrical, and Plumbing Company, Inc. can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family’s needs. Depending upon the construction of your home, one (1) ton of air conditioning can cool anywhere from 300 to 800 square feet of home. The only way to ensure the size of the system you purchase will be large enough to heat or cool your home, but not any larger than you need, is to have your home’s individual heating and cooling needs evaluated by a licensed professional.

Under the standard factory warranty, Trane covers parts that fail during the warranty period due to defect in the part. The warranty does not cover labor. A warranty certificate was included with your homeowner information packet, and is specific to the model numbers, serial numbers and installation dates of your products.  All Trane equipment that we install is registered with Trane Corporation to ensure your 10 year parts warranty.  If you cannot find your warranty certificate, Cape Fear Air Conditioning, Heating, Electrical, and Plumbing Company, Inc. will also be able to provide you with that information. With a Cape Fear Air Conditioning, Heating, Electrical, and Plumbing Company, Inc. Total Comfort Plan, you’ll have a ten year parts and labor warranty on your Trane equipment.

Dependable Trane products are among the longest lasting heating and cooling products available. For your specific equipment, there are many variables that affect life expectancy, including, of course, the regularity of routine maintenance.

We Proudly Serve the Following Areas

Fayetteville

Aberdeen

Anderson Creek Club

Autryville

Broadway

Bunnlevel

Cameron

Carthage

Clinton

Dunn

Erwin

Fayetteville

Fort Bragg

Godwin

Lillington

Linden

Lumber Bridge

Lumberton

Newton Grove

Parkton

Pembroke

Pinehurst

Pope Army Airfield

Raeford

Red Springs

Saint Pauls

Sanford

Shannon

Southern Pines

Spring Lake

Vass

Wade

Raleigh

Angier

Benson

Carrboro

Carthage

Chapel Hill

Coats

Durham

Four Oaks

Fuquay Varina

Knightdale

Moncure

Morrisville

New Hill

Pittsboro

Raleigh

Rolesville

Sanford

Smithfield

Wake Forest

Wendell

Willow Spring

Zebulon

Why Choose Us

  • This field is for validation purposes and should be left unchanged.

Call your local Cape Fear team today!
Cape Fear Logo
Compliance Settings
Increase Font Size
Grayscale
Simplified Font
Underline Links
Highlight Links
Reset
Close